LINE OA Customization & Social Commerce Solutions | The Omelet

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LINE 360 Service​

Omelet is a specialist in LINE ecosystem; covering from LINE messaging API, LINE gamification campaign, LINE Mini App, LINE API integration, LINE Ads all the way to LINE MyCustomer, LINE MyShop, LINE Pay and many more!​

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Grow your sale and customer service team by 10X with AI agent that will help boost productivity and efficiency​.

Rewarding projects we’ve delivered to our esteemed clients.
PTT Axis LINE OA employee engagement tool with Anybot and custom ChatGpt model.

Project objective:
To use LINE OA as an internal engagement tool with monthly campaign to promote and encourage employees to upskill in AI and increate retention within the firm.

Deliverables:
Utilizing Anybot and custom ChatGpt model, Omelet deliver an employee engagement tool with various interesting monthly campaign.

Shell LINE Official Account interface showcasing digitalized data collection and customer engagement.

Project objective:
To digitalize data collection of Shell gas station’s additional services and offer a digitalized experience for customers and staff.

Deliverables:
Co-created features, design UX/UI journey, and platform development which allows customers and staff to engage via Shell’s LINE Official Account in real time. The data collected from the platform is also stored and visible for Shell’s operation team to manage and monitor.

Toyota LINE Official Account showcasing customer profiling and data integration with Salesforce.

Project objective:
To deploy the ‘Customer Profiling’ feature via LINE Official Account and integrate the collected data with Salesforce.

Deliverables:
Integration with Salesforce, UX/UI design for customer registration journey, and development of platform including OTP verification.

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Man holding smartphone demonstrating LINE Official Account features and data collection.

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LINE Mini App gamification campaign ตัวอย่าง Metalu 2024 เพิ่ม KPI และพิสูจน์ ROI
Business

LINE Mini App Gamification Campaign ที่ทำให้ KPI ขยับ — และพิสูจน์ ROI ได้

คุณไม่ต้องการ “เกม” คุณต้องการ ผลลัพธ์
Gamification ที่ดีไม่ใช่กิจกรรมสนุก ๆ แต่คือ Growth Engine ที่สร้างพฤติกรรมซ้ำ เก็บ First-party Data และพาคนไปสู่ Conversion แบบวัดผลได้
Omelet ช่วยแบรนด์วางกลยุทธ์ ออกแบบ และพัฒนา Gamification Campaign บน LINE Mini App ในมุมผู้บริหาร:
KPI ชัด → Measurement ชัด → Optimize ได้ → ROI อธิบายได้

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LINE Official Account (OA) บนมือถือ พร้อมคำถาม "ใช้ LINE OA ยังไง" และบริการครบวงจรจาก The Omelet
LINE OA

ใช้ LINE OA ยังไงให้ไม่งง ไม่เปลืองงบ?

ออมเลตไม่ได้แค่ยิงแอดหรือทำคอนเทนต์สวย ๆ
แต่เป็น “ทีมที่เข้าใจทั้งฝั่งแบรนด์ และเทคโนโลยีของ LINE แบบลึกสุด”
จะคิดแคมเปญ, จัดระบบหลังบ้าน, วางระบบ Member, เชื่อม CRM, ทำบอท…
เราทำให้ครบ จบในไข่ใบเดียว!

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LINE OA และ LINE Mini App จาก The Omelet ตัวอย่างธุรกิจที่ประสบความสำเร็จ
LINE Messaging API

ให้ธุรกิจโตไม่สะดุด ด้วยบริการ LINE OA แบบครบวงจรจาก Omelet

การทำให้ LINE OA กลายเป็นเครื่องมือสร้างยอดขาย และขยายความสัมพันธ์กับลูกค้าให้แน่นแฟ้น มันต้องมีอะไรมากกว่าแค่การเปิดบัญชี ไม่ว่าคุณจะเพิ่งเริ่มใช้ LINE OA หรือใช้อยู่แล้วแต่ยังรู้สึกว่า “มันยังไม่เวิร์กเท่าที่ควร” — นี่คือสิ่งที่เราดูแลให้คุณตั้งแต่ต้นจนจบ

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Driving Business Growth Through LINE Transformation

โลโก้ The Omelet บริษัทโซลูชันดิจิทัล LINE OA

Transform chats,
transform business

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LINE OA แดชบอร์ดและระบบอัตโนมัติ พร้อมตัวการ์ตูน LINE ช่วยธุรกิจ
ไอเดียธุรกิจและโซลูชันดิจิทัลจาก The Omelet เพื่อการเติบโตของธุรกิจ

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LINE Mini App interface for cruise transfers and bookings, showcasing digital integration and social commerce

All Aboard

Agoda for Boats

Client’s objective :

Client wishes to improve performance and enhancefunctionality of the company’s operating system –Boat booking engine as well as its relevant back-officesystem to manage multiple boat operators

Omelet’s deliverables :

Omelet deep dived into the system and provides atransparent method of fixing and improving theclient’s site

  • Route booking
  • Online Payment 
  • Boat routes and operators managemen
LINE Official Account (LINE OA) campaign showcasing digital integration and LINE Mini App promotion for

Allergan Aesthetics

LINE Survey

Problem :

Educating consumers about beauty operation with authorized clinics

Solution :

On LINE and on ground campaigns with LINE Points as reward

Result :

75% mission completion rate

LINE gamification campaign example and LINE Mini App showcasing product promotion.

High Brand

LINE Gamification

Achieved 25% preliminary research before new arrivals

Pre-implementation issues :

Buyers want to understand the popularity of each model number of new products before purchasing.

Summary :

LINE users can choose their likes and dislikes by swiping new products Tinder-style. One person will enter the size of the product they would like to apply for in the lottery, and the lottery results will be announced and mailed at a later day.

LINE Official Account interface showcasing O2Lung digital health solution and LINE Mini App integration.

O2lung

LINE OA Soultion

Client’s objective :

LINE OA for lung patients to check Oxygen level and record for doctors’ review

Omelet’s deliverables :

  • -Design UX/UI from doctors’ interview and clients’ requirements

    -Develop weekly Oxygen tracking system and data dashboard for doctors, so patients can still keep in touch with doctors wherever they are physically

DKSH LINE Official Account showcasing social commerce platform and LINE Mini App integration.

DKSH

LINE OA Solution

Client’s objective :

Establish a communication channel via LINE with integrated catalog and e-commerce through LINE Shopping

Omelet’s deliverables :

LINE Official Account with customized Rich Menu and LINE Shopping integration

LINE Official Account showcasing GWM car models and promotions, featuring LINE Mini App interface and

GWM

LINE OA Solution

Client’s objective :

To create customized rich menus on Line OA that serve customers in Thailand

Omelet’s deliverables :

  • Design UX/UI from business requirements and customer journey on LINE OA

    Deliver the following functions:

    -Promotion

    -Product

    -Service

    -Used cars

    -Test drive

    -App download

Toyota Thailand LINE Official Account customization and social commerce platform development.

Toyota

LINE OA Solution

Client’s objective :

To collect customer’s birthdate and lifestyle information and to mapexisting member profile database

Omelet’s deliverables :

  • LINE Horoscope for valentine daycampaign
  • Suitable car based on your birthdayand lifestyle
LINE Official Account dashboard displaying performance metrics and user data for Krungsri, showcasing social commerce

Krungsri Asset Management

LINE OA Solution

Client’s objective :

To acquire and warm leads ofauto loans via LINE OA

Omelet’s deliverables :

  • UX/UI design and develop systemon LINE OA users to select type of cars (first-hand, second-hand,big bike etc), car models and see multiple hire purchase options.Customer can then proceed to drop information for the bank tocontact back
LINE Official Account (LINE OA) customization for Dusit Central Park showcasing booking and engagement features.

Dusit Central Park

Go-to-market​

Client’s objective :

To use LINE OA as a key strategy inlaunching Dusit Central Park andcurate membership database as wellas promote Dusit Central Park eventsand campaigns

Omelet’s deliverables :

  • By Utilizing 100% LINE’s ecosystem, allowingbrand to 

    • Launch LINE OA within 3 weeks
    • Provide Park’s online service bookingwithin 1.5 months
    • Gather >10,000 friends, with >50% aremember and less than 10% block rate 
LINE Official Account (LINE OA) customization showcasing My Axis Passport gamification campaign.

PTT Axis

Employee engagement tool​

Client’s objective :

To use LINE OA as an internalengagement tool with monthlycampaign to promote andencourage employees to upskill in AIand increate retention within the firm

Omelet’s deliverables :

  • Utilizing Anybot and custom ChatGptmodel, Omelet deliver an employeeengagement tool with various interestingmonthly campaign
LINE Official Account (LINE OA) customization showcasing Allianz Thailand digital integration and social commerce platform.

Allianz Ayudhya

LINE OA Solution

Client’s objective :

To service insurance policyholders in LINE OA

Omelet’s deliverables :

  • UX/ UI design for all insuranceservice functions; e.g. changepolicyholders contactinformation, online claimhistory, payment etc. 
  • Develop check locationfunctions on hospitals, autorepair garages, service centers
  • Develop document downloadsfunctions
  •  
LINE Official Account (LINE OA) customization showcasing a catalog and calculation web app for a

SCG Gypsum

LINE OA Solution

Client’s objective :

SGI want to make the system automate than manual, including feature such as catalog, location store by area and allowing users to calculate equipment on their own.​

Omelet’s deliverables :

  • develop system on LINE OA andOmoo for users to registermember and view catalog, storelocation and calculate materials
BigC LINE Official Account showcasing social commerce and LINE Mini App integration.

Big C

LINE OA Solution

Client’s objective :

To create a personalized experience on LINE OA for Big Card customers

Omelet’s deliverables :

  • UX/ UI design
  • Connect Big C LINE Connectwith Big C backend system tocheck reward points 
  • Customers can redeemcoupons, store in My Couponfunctions before use
  • Different UI for different tier ofBig Card customers
  •  
LINE Official Account (LINE OA) customization detail screen showcasing data analytics and user interface design.

Thonburi Healthcare Group (THG)

CX Design

Client’s objective :

Due to unoptimized customer experience on THG Live application, client has engaged Omelet to revamp UX/UI of the platform

Omelet’s deliverables :

– Mood board
– UX/UI design for healthcare applications
LINE Official Account (LINE OA) customization showcasing ECOLIFE app interface and social commerce features.

ECOLIFE

CX Design

Client’s objective :

ECOLIFE is embarking on an exciting journey to redesign and enhance their existing system. By refining the platform, we aim to provide users with a more seamless and engaging experience in discovering and participating in eco-friendly activities that contribute to sustainability and climate action.

Omelet’s deliverables :

– Project management
– UX/ UI design for Website
– QA
LINE Official Account (LINE OA) customization detail screen showcasing interactive chatbot and appointment scheduling features.

FHI – TESTMENOW

CX Design

Client’s objective :

Testmenow.com aims to provide a seamless and accessible digital platform where users may find credible health information and arrange appointments at partner clinics for sexually transmitted infection (STI) testing and consultations.

Omelet’s deliverables :

  • User Analysis

  • Mood board

  • UX/UI design for new website

Shell GO+ LINE Official Account interface showcasing digital rewards and promotions.

Shell Go+

LINE OA Solution

Client’s objective :

Shell requires that GO+ members can connect with LINE OA to accumulate points, redeem rewards, and receive exclusive privileges as part of their GO+ membership.

Omelet’s deliverables :

UX/UI design and develop system on LINE OA for users to click GO+ button can send Action message for Register or Login GO+ member

LINE Official Account dashboard showcasing customer data and analytics for Thailand Metal Aluminium.

Thai Metal Aluminium (TMA)

LINE OA Solution

Client’s objective :

Engage with TMA’s network of users (Aluminium Installer, Homeowner) for better product development and marketing communication

Omelet’s deliverables :

  • Co-create features and platform development, highlighted with Aluminium installation job search and post function
LINE Mini App interface showcasing social commerce and digital integration for The Omelet.

DON MUANG TOLLWAY 

Visioning Workshop

Client’s objective :

To create a system that will collect useful customer information that DMT can leverage for future campaigns or enhancements

Omelet’s deliverables :

  • Conduct visionary workshop with DMT’s executives and employees on possible features that DMT should include in their system
  • Design system blueprint for DMT to pitch to their board for system development
Amway Thailand LINE Official Account (LINE OA) detail screen showcasing social commerce platform and digital

AMWAY THAILAND

One LINE OA for ALL

Client’s objective :

To develop Amway’s LINE OA to serve 4 strategic areas; social commerce, CRM, personal management and network expansion

Omelet’s deliverables :

  • Features co-creation; Product purchasing, Basket recommendations, and Agents’ goal tracking
  • UX/UI design and interview Amway’s customers to test recommended features​
  • Develop Dynamic Richmenu that allow multiple users type (Agents/Customers) to interact within one LINE OA while collecting behavioral activities​
LINE Official Account (LINE OA) customization showcasing Prudential Thailand's promotional campaign and digital integration.

PRUDENTIAL THAILAND 

Online Insurance Responsive Website

Client’s objective :

To design an engaging customer experience for Prudential’s new online insurance website considering both consumers’ engagement and Prudential’s longstanding heritage as well as optimizing for mobile-first experience

Omelet’s deliverables :

  • User testing interview and results summary
  • UX/UI design for all insurance service functions
  • Responsive website for both desktop and mobile
LINE Official Account (LINE OA) customization showcasing StashAway Thailand interface and digital integration solutions.

STASHAWAY THAILAND

Zendesk Integration

Client’s objective :

To connect LINE OA to the existing customer service software; Zendesk, to serve customers based in Thailand

Omelet’s deliverables :

  • Integration system from LINE to Zendesk
  • Design user-friendly UX/UI for StashAway’s customers to log in and contact admin via LINE OA
LINE OA dashboard displaying data visualizations and analytics for a digital platform.

DEPA THAILAND

Realtime COVID-19 Updates

Client’s objective :

To create a website that monitors and displays realtime statistics and data regarding the COVID-19 pandemic

Omelet’s deliverables :

Design and Develop a user-friendly Responsive Website on both desktop and mobile, helps creating a better well-being for Thais during the pandemic